refund policy

PLEASE NOTE: to accommodate holiday gift buying, the return and refund period is extended until the 15th of January 2027 

At SLOW LEARNER LTD, we value your satisfaction with every purchase.

You are eligible to make a return for full refund for any reason within 28 days of receipt, provided the item/s are unused and in saleable condition. 

The item/s must arrive with us before we can submit a refund. 

Please be aware that return shipping is not covered by SLOW LEARNER LTD and is your responsibility. For your protection, we recommend using a shipping method that includes tracking and insures the contents for their full value, as we cannot take responsibility for returned items while they are in transit.

You are eligible to exchange items within this period. Item/s must arrive with us before we can exchange them for a new equivalent item. If your preferred item is not available, we will offer a full refund for no exchange or, if available, offer to reserve the exchange item from a production batch.

All returned items item/s must be unused; in saleable condition; and be sent in an sturdy outer mailer bag or box. You are responsible for the cost of returning your item to us; we take responsibility for the cost of sending any exchange item/s, up to one exchange. 

In the case of item/s that are returned in a condition below that required for exchange or refund, we will not submit an exchange or refund and will offer to ship the item back to you. You are responsible for the cost of shipping under these conditions. 

In the case of items that were faulty, damaged or incorrect upon delivery, we will accept return for full refund without requirement that the item be in saleable condition. However, because we offer a free exchange for the equivalent item, a request for refund is understood to be a change-of-mind and therefore defaults to the terms of our general return and refund policy. Under the terms of this policy, we do not cover free return shipping for refunds. See below for our full faulty, incorrect, or damaged items policy.

Please be aware that we reserve the right to not apply the return and refund policy to discounted items, with the universal exceptions of a) items bought using a discount code given for consenting to marketing messages and b) faulty, incorrect or damaged items (see faulty, incorrect or damaged items policy below).

If you are otherwise dissatisfied or wish to make an exchange with an item bought on discount, we still encourage you to contact us at info@slowlearner.ltd. We will do our utmost to ensure you are pleased with your outcome but cannot guarantee a return or refund. 

UK and US returns

Please send an email to info@slowlearner.ltd to obtain instructions tailored to your specific return needs. Please note that we do not cover the cost of return shipping, except in case of faulty, damaged or incorrect items. 

Upon receipt of your returned package, our goal is to process refunds swiftly. We typically process returns and submit refunds within 7 working days from reception; however, please allow extra time during peak periods.

International returns

For international returns, that is outside of the UK and US, please send an email to info@slowlearner.ltd to obtain instructions tailored to your specific return needs.

Upon receipt of your returned package, our goal is to process refunds swiftly. We typically process returns and submit refunds within 7 working days; however, please allow extra time during peak periods.

Faulty, incorrect, or damaged items

Please use the 28 day return period to report items that you believe received was faulty, incorrect or damaged. To do so, please reach out to our customer support team at info@slowlearner.ltd for prompt assistance.

We do not accept returns for items that have been damaged by the customer. 

After the 28 day return period, we reserve the right to not accept returns for items that you believe are faulty, incorrect, or damaged. 

If you receive an item that is faulty, incorrect or damaged, we entitle you to a free exchange for the equivalent item. SLOW LEARNER LTD will cover both the cost of receiving the original item and sending the exchanged item. If the equivalent item is unavailable, we will offer a full refund upon return of the item with no exchange; or partial refund to wait until the equivalent item is restocked. 

Because we offer a free exchange for equivalent item, request for refund is considered a change of mind unrelated to the receipt of a faulty, incorrect or damaged item. Request for refunds therefore default to the terms of our general return and refund policy. Under these terms, we do not cover the cost of return shipping for refunds.

Thank you for shopping with SLOW LEARNER LTD. We are committed to ensuring a smooth and satisfactory shopping experience both before and after purchase.